AI should make care operations better. But never at the cost of human judgment on clinical decisions. Harmony's AI operates under a 4-tier authorization model with blocking guardrails and comprehensive audit trails.
AI provides information and context. No action taken. Used for data summarization and trend display.
Approval: None required
AI makes recommendations. Human reviews and decides whether to act. Used for documentation quality suggestions.
Approval: Human acknowledgment
AI proposes specific actions. Human must explicitly approve before execution. Used for care plan suggestions and clinical alerts.
Approval: Explicit human approval
AI executes pre-approved routine actions within strict boundaries. Used only for non-clinical administrative tasks.
Approval: Pre-configured approval with audit
AI recommendations for clinical actions are blocked from execution without required human approval. Guardrails cannot be bypassed.
Every AI action, recommendation, override, and approval is logged with full provenance. Who, what, when, why, and what the AI suggested.
Automated detection and redaction of protected health information before data is processed by AI models.
Every AI recommendation includes a confidence score and evidence chain. Low-confidence recommendations are flagged for additional review.
AI capabilities are configurable by role. Clinical AI features require clinical credentials.
When AI encounters uncertainty or edge cases, it escalates to human review rather than making assumptions.
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